In case of damages during shipping, please follow these procedures:

1. If damage is obvious upon delivery, please ask the delivery person to mark the shipment as damaged.
2. Keep the box and all packing material in case the shipping company wants to inspect them.
3. Email us to let us know of the damages (with pictures if at all possible) so that we may initiate a claim.

In case of a lost package, please follow these procedures:

1. Be sure to check with neighbors to make sure your package wasn't left with them.
2. Contact us to let us know of the lost package so that we may initiate a claim.

We will confirm with you that we have initiated a claim and keep you informed as information comes to us. This process usually takes at least a couple of weeks, so please be patient. You are welcome to contact us periodically to see if any more information is available, but in most cases you already have all of the information that we do.

Once the claim has been resolved, we will take appropriate steps to either get your order re-shipped, or a refund if one or more of the games are no longer available. We cannot be held responsible if an out of print game cannot be replaced as this is out of our control.

Email us if you have any questions or comments about our damage/loss policies.