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Policies

Last update: Aug. 22, 2013

Note: please read carefully and contact us with any questions *before* you place your order.


Refunds

Please note that in all cases, if it has been more than 30 days since we received your payment, any refunds will be in the form of a gift certificate.


Game Problems

Almost everyone has received a game that looks perfect on the outside, but when you open it up, you find there is a problem with missing pieces, a damaged board, misaligned printing, etc. If this happens, we will do whatever it takes to ensure that you end up with a complete copy of your game.

We do this by following these steps, only taking the next step if the current step is not producing results:
1. We will give you the contact information to resolve the issue with the publisher. This may require some patience as some publishers are not as quick to respond as others.
2. We will contact the publisher on your behalf to make sure they are giving attention to your issue.
3. We will replace the missing/damaged parts from our inventory, if possible.
4. In rare cases we will take returns, but this is decided on a case-by-case basis and is only a last resort. We are less likely to accept returns if the game is still 100% playable in its current form.

Please contact us immediately if there is a problem with your order. The longer you wait, the more difficult it may be to resolve the issue.


Order Problems

Mistakes are very rare at Boards & Bits as we take many precautions while pulling, packaging and shipping your order. That said, they do happen.

In the event of a mistake in your order (a missing or incorrect item), we will do our best to resolve the issue quickly and to your satisfaction. We ask for your patience and understanding while we work on a resolution.

Please contact us immediately if there is a problem with your order. The longer you wait, the more difficult it may be to resolve the issue.


Cancellations

We will gladly cancel unshipped items and orders within 30 days of purchase for a refund. After 30 days, cancellation requests will be accepted at our discretion (based on order and cancellation history). Excessive cancellations (including exchanges) may result in account deactivation.

Pre-ordered items may be cancelled within 30 days of purchase or until the items are in stock, whichever is longer, for a refund or store credit.

Please keep in mind that orders should not be placed for items that you do not intend to keep as this increases our cost of doing business, and ultimately your cost for our products.

If you cancel part of an order, your shipping charges will be recalculated based on the final order, so you may not get the full amount of the canceled item(s) refunded.

To cancel part or all of your order, just use our contact us page. For fastest service, please be sure to include your order number.


Damages/Losses

In case of damages during shipping, please follow these procedures:

1. Contact us within 24 hours of receipt if there are damages to your order.
2. If damage is obvious upon delivery, please ask the delivery person to mark the shipment as damaged.
3. Keep the box and all packing material in case the shipping company wants to inspect them.
4. If you have the ability to take pictures, this may help during the claim process.
5. We will initiate a claim, then contact you once the claim has been resolved.

In case of a lost package, please follow these procedures:

1. Be sure to look all around your home/yard to make sure your package wasn't left out of site.
2. Also check with neighbors to make sure your package wasn't left with them.
3. Contact us to let us know of the lost package so that we may initiate a claim. The sooner you contact us, the better!
4. Claims can take up to 4 weeks (or more) to resolve, so please be patient.
5. We'll do our best to replace all items in the order. Items that we cannot replace will be refunded with a store credit.
6. If the claim is paid, we will ship a new order and/or give you a refund or credit for items that could not be replaced.

You are welcome to contact us periodically to see if any more information is available, but in most cases you already have all of the information that we do.

Once the claim has been resolved, we will take appropriate steps to either get your order re-shipped, or a refund if one or more of the games are no longer available. We cannot be held responsible if an item cannot be replaced as this is out of our control.


Returns

We are happy to take returns of new, unopened merchandise as long as you contact us before returning within 5 days of purchase. For all returns there is a per item restocking fee of 20% or $3, whichever is greater.

In addition, if you received any shipping discounts, we will reduce the credit amount by the difference between actual shipping and what you paid.

Please understand that returns are costly for everyone. In most cases you are better off selling, trading or gifting the game rather than returning it.

To send an item or items back, please follow these steps:

1. Contact us and wait for confirmation before shipping anything back.
2. Package the game(s) well. Items damaged during return shipping will not receive credit.
3. Ship the item(s) at your expense to our warehouse (see our Contact Us page for the address).
4. We will process your return within 7 days of receipt and give you a refund or store credit.

Damaged games may *not* be returned unless they were damaged during shipping. Please see Damages/Losses for details.

Unless you received the item due to a mistake on our part, you will be responsible for the cost of return shipping.

If the fault was ours, please contact us for options before sending the item back. To serve everyone's best interest we will try to find the most economical solution.


Contact us if you have any questions or comments about any of our policies.

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