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Frequently Asked Questions

Welcome to Boards & Bits. Here are some answers to the most frequent questions asked about us and our site. Just click on a question to read the answer.

MyRequests and MyReservations
Q:What's the difference between MyRequests and MyReservations?
Q:I had a game in MyRequests that disappeared. Where did it go?
Q:I have a game reserved, but I don't know how to purchase it?
 
New Orders
Q:How do I place an order?
Q:Can I add more items to my order to save on shipping?
 
Payments
Q:I've paid for my order, but it still shows as unpaid. What's going on?
Q:I tried to place an order, but did not make it through the payment process. Should I place a new order?
 
Refunds
Q:Can I cancel my order for a full refund?
 
Pre-orders
Q:I've placed an order that contains pre-ordered items, but my card has already been charged. Why don't you charge my card when the order actually ships?
Q:I've place an order that contains pre-ordered items. Will you ship what's in stock now, and the rest as they arrive?
Q:My pre-ordered game is taking longer than expected. Can you send what you have now and ship the rest later?
Q:I pre-ordered a game at your advertised price, so why am I being asked to pay more due to a price increase?
 
Order Status
Q:What is the status of my order? Has my order shipped? Do you have a tracking number?
Q:I placed an order but I haven't heard anything about it in several days. What should I do?
 
Products
Q:Can you explain your damage ratings for Oops (ding & dent) games?
Q:You have a great selection, but I don't see what I am looking for on your site. Do you or will you carry it?
Q: New  Your site says that you have 1+. What does that mean?
 
Pricing
Q:Do you price match?
Q:I just bought this game, but now the price is lower. Could I get the difference refunded or as credit?
 
Shipping/Shipping Prices
Q:Your flat rate shipping price is great for large orders, but I just want one game. Can I get it shipped using a less expensive method?
Q:Do you ship to APO's/FPO's?
Q:Can I pick up my order?
Q:After adding items to my order, it now qualifies for cheaper shipping. Will the shipping price be reduced?
Q:What would be the cost to ship 'xxxx' to my country?
 
Problems
Q:What if I have a problem?
Q:My international package was due to arrive by now. What can you tell me?
Q:An item was missing from/incorrect in my order. What should I do?
Q:A part is missing from my new shrink-wrapped game. Will you send me the part?
 
Other Questions
Q:I have a question that is not in this list.

Q:What's the difference between MyRequests and MyReservations?
A:MyRequests is a list of games that we do not yet have on our site that you may be interested in. If we see a new game in MyRequests, we'll know that it's a game we may want to carry in our shop.
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Q:I had a game in MyRequests that disappeared. Where did it go?
A:As we add a new game to our site, if there were any requests for that game, we will convert them to a reservation. Essentially we are saving your place in line should we get that game in stock. But sometimes, even though we've added the game to our database, it won't be visible until we have all of the necessary information to post the game on our site. The only time we delete requests without converting them to reservations is if the game is readily available on our site and a reservation is not necessary.
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Q:I have a game reserved, but I don't know how to purchase it?
A:There are two stages to reservations: reserved, and available.

Reserved items are not yet in stock and as such are not available for purchase.

Available items are in stock and reserved for you, and may be added to your cart just like any other in-stock item.

If 10 people have an item reserved, and we get 5 in stock, only the first 5 people will see the game as available. The other 5 will see it as reserved until we either get more copies in stock, or anyone from the first 5 decides to cancel their reservation.
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Q:How do I place an order?
A:To place an order on our site, you must have an account. Just click on My Account to get started. If you had an account with us before, your account should still work. Let us know immediately if you have a problem accessing it
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Q:Can I add more items to my order to save on shipping?
A:To add items to an order, just place an order for the new items and select the COMBINE shipping option (there may be a small processing charge).

If your order status is Staged or Shipped, it's probably too late. Please call us to find out.
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Q:I've paid for my order, but it still shows as unpaid. What's going on?
A:Payments are applied automatically. If you believe you have paid, but your order still shows a payment due, please contact us and we'll check it out.
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Q:I tried to place an order, but did not make it through the payment process. Should I place a new order?
A:NO! Once you press the Confirm Order button during checkout, your order will be created and the products you ordered will be allocated to you.

To make your payment, just go to My Account and click on the green PAY button to the right of your order.
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Q:Can I cancel my order for a full refund?
A:Please read our Policies for information regarding order cancellation and returns. If you have any questions, just use our Contact Us page.
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Q:I've placed an order that contains pre-ordered items, but my card has already been charged. Why don't you charge my card when the order actually ships?
A:We do not keep any credit card information for security reasons. So we cannot charge your card at a time other then when you place the order. This also reserves all of the in-stock items in your order until the pre-ordered items arrive and your order ships.
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Q:I've place an order that contains pre-ordered items. Will you ship what's in stock now, and the rest as they arrive?
A:No, your order will ship when everything is available. If you want items shipped separately, you should place separate orders. That said, if you want to split your order, you can, but shipping will be charged on each package as if it were a separate order.
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Q:My pre-ordered game is taking longer than expected. Can you send what you have now and ship the rest later?
A:We can split orders into multiple shipments, but you will have to pay for each shipment. We have no control over availability of pre-ordered items and cannot afford to ship orders piece by piece since this would be very expensive. Our default action is to hold an order until all items are ready for shipping. The good news is that we still have that now out-of-print game that you ordered with your pre-order. We reserve all items in your order for you!
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Q:I pre-ordered a game at your advertised price, so why am I being asked to pay more due to a price increase?
A:As stated on our web site, prices are subject to change, even after you have ordered and paid. We will usually not go back and ask for more money, unless the increase is significant. Remember, you are free to cancel pre-orders up to 14 days after the item is available, but this may change your shipping charges. We may also have to generate a store credit if it has been more than 30 days since your payment was made.
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Q:What is the status of my order? Has my order shipped? Do you have a tracking number?
A:Both of these questions can be answered by logging into My Account and checking your Order Status. If the status is Shipped, you'll see a link to your tracking information. Tracking for international packages usually stops at the US border, so from that point on we may not have any more information about your package.
Some other common statuses are:
Ordered - Your order has been received, but not your payment. If you think you've paid, just contact us and we'll look into it.
Payment Received - Your payment was received and your order will be processed soon. If all looks good, your order will be Approved.
Approved xxxxx - Your order will ship at the earliest opportunity. If your order contains pre-ordered or back-ordered items, your order will ship as soon as all items are in stock.
Staged - Your games have been pulled off the shelves and are waiting to be boxed up and shipped.
Shipped - Your order has shipped. Tracking (if applicable) should be available in My Account.
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Q:I placed an order but I haven't heard anything about it in several days. What should I do?
A:Please contact us if you expected to hear about your order before now. We do our best to stay on top of things, but sometimes things get overlooked or there was a problem that no one was aware of. Email is the best way, but we also have a toll-free number listed on our home page. We cannot be held responsible for an order that doesn't go out on time and therefore doesn't reach you by game night. It's up to you to follow up if delivery time is important.
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Q:Can you explain your damage ratings for Oops (ding & dent) games?
A:Damages are to box/non-game components only. All game components are undamaged. Here's an explanation of the damage levels:

  • VLD - A small crease, slightly smushed corner and/or slightly crumpled corner of the box
  • LD - A heavier crease, smushed corner, and/or crumpled side, very noticeable
  • MD - Heavy creasing and/or smashed corners (smashed is worse than smushed ;)
  • HD - Box is heavily damaged but probably still strong enough to hold the contents
  • VHD - Box is pretty much totalled...you are buying just for the components, but it's still playable
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    Q:You have a great selection, but I don't see what I am looking for on your site. Do you or will you carry it?
    A:If you don't see it, we are either out of stock, or have not added it to the site yet. If it is still in print and readily available, we'll probably have it in a few days. Feel free to contact us and ask about the status. If it's a game that we don't currently stock, we'll see what we can do to add it to the site. We appreciate tips on great new games that our customers will enjoy!
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    Q: New  Your site says that you have 1+. What does that mean?
    A:The number is the limit that you can buy in 1 order. The + means we have more in stock than that. The limit is usually placed on items that we cannot readily obtain.
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    Q:Do you price match?
    A:Sorry, but we do not price match. Our prices are set based on our cost and our idea of their value. That said, if we are selling something at a significantly higher price than one of our competitors, please let us know. We may have just priced it incorrectly. And of course we expect you to tell us when we are selling something too low! ;)
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    Q:I just bought this game, but now the price is lower. Could I get the difference refunded or as credit?
    A:Our prices are guaranteed for 1 week (7 days). If we lower a price for a product you purchased within that time, we are happy to issue a coupon for the difference that you can use with your next order.
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    Q:Your flat rate shipping price is great for large orders, but I just want one game. Can I get it shipped using a less expensive method?
    A:The shipping charge is for time and materials that are used regardless of the order size. We would not be able to cover our costs if we charged actual shipping on very small orders. You may want to check with friends to see if they'd like to combine their order with yours.
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    Q:Do you ship to APO's/FPO's?
    A:Yes, we ship to APO's/FPO's. They are treated as international orders since they must be delivered by the USPS. Please visit our International Orders page for more information.
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    Q:Can I pick up my order?
    A:Sure, you can pick it up. Someone is usually at the warehouse between 9:30a and 5:30p Monday thru Friday. But we are a small shop and sometimes we have to leave the warehouse unattended (and locked), so you should always contact us before you head over. If you do not speak to someone, you risk arriving and finding the warehouse closed. We'll do our best to not let this happen, but we cannot be responsible if you are unable to collect your games when you arrive. Shipping in Washington state is very inexpensive and your package will usually arrive the next business day. This is a great alternative to making the trip to the warehouse. You'll find more information by visiting our Shipping & Returns page.
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    Q:After adding items to my order, it now qualifies for cheaper shipping. Will the shipping price be reduced?
    A:Short answer: yes. We try to catch these, but it's a manual process. If you think you should get a discount, just let us know. The difference will be sent as a store credit coupon for use on your next purchase.
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    Q:What would be the cost to ship 'xxxx' to my country?
    A:You can find the shipping costs by putting the desired items in your cart and going to Checkout. You will be required to create an account, but you will not have to actually place the order. Sorry, but we don't have time to do this manually. That's what computers are for! :)
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    Q:What if I have a problem?
    A:We respond very quickly to email, so that's the best way to contact us. But if you can't wait, you can always call. Just visit our Contact Us page.
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    Q:My international package was due to arrive by now. What can you tell me?
    A:The dates for international packages are not guaranteed and can be affected by many things (weather, customs, holidays, bad luck). I can say that in the many years we've been in business we have *never* lost an international package, and only one was ever returned to us. So chances are you will receive it, but for some reason that we'll probably never know, it has been delayed. At some point much further down the road if you still haven't received your package, we'll see if there's something we can do.
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    Q:An item was missing from/incorrect in my order. What should I do?
    A:We do our best to make sure we get everything correctly into the package before it ships out, but mistakes do happen. We also understand that you will not be happy about this, but we do ask for your patience and cooperation when this happens. For obvious reasons we do not want to just ship the mistaken item without looking at alternatives. In order to keep our costs down for everyone, we like to find the least expensive acceptable solution. This can be: shipping the missing/incorrect item with your next order; issuing a refund for the missing/incorrect item. As for returning the incorrect item, we can ship a return label with the next shipment, or email it to you to print at your convenience. If none of these are acceptable, we will ship the missing/incorrect item to you. But please be considerate, and we'll do the same.
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    Q:A part is missing from my new shrink-wrapped game. Will you send me the part?
    A:We would love to help out, but we do not have spare parts around the warehouse. The best, and usually quickest, way to get replacement parts is to contact the manufacturer. They are usually happy to help, have the parts you need, and want to make a good and lasting impression. If you need help contacting them, let us know and we'll do what we can. If for some reason the manufacturer cannot help you, we'll do what we can. But if the game is out of print and/or we do not have it, there isn't much we can do. But we'll listen to options.
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    Q:I have a question that is not in this list.
    A:Feel free to contact us with questions using the link on our home page. We are usually fairly quick to answer. If you don't hear from us in a satisfactory amount of time, please contact us again. The email may not have been delivered or may have been filtered.
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